FAQ
Answers to most common questions about products, orders, shipments, and payments.
What is our return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging.
The criteria for returning products are as shown above, except when there is a problem with the quality of the product.
To start a return, you can contact us at simpleopulence@outlook.com. Please let us know the reason for your return. If it is a question about the product please contact us, we will do our best to solve the problem for you.
Provide your order number and the name of the product you wish to return when contacting us.
Please note that returns will need to be sent to the following address:
8238 Mayten Ave, Rancho Cucamonga, CA, United States 91730
Contact: 9094818810
The recipient can fill in your order number or Simple Opulence.
Remember to leave the return logistics number and let us know before your returned product is shipped.
We will give you a refund when the returned product arrives.
NOTE:
- We do not cover shipping costs for items that are being returned or exchanged unless they are defective.
- Items sent back to us without first requesting a return will not be accepted.
How do you change or cancel an order?
Modifications and cancellations require contacting us within 24 hours of your purchase and if your purchase has not yet shipped.
Wait until the product is received and you still want to replace it. You will need to return the product in accordance with the return policy, we will not cover the shipping costs for this return but will cover the shipping costs for the replacement product. Please contact us in a timely manner and let us know the name of the product you would like to replace (the price of the replacement product should be the same as when you purchased it).
NOTE: Tell us your return logistics number after you return the goods.
- The order number of the product you purchased
- Order cancellation or modification instructions.
- Specific information about the order, such as the shipping address or color of the product to be modified. Due to the existence of price differences in different sizes of products, it is not possible to do the replacement of the original order with the existence of price differences in the product.
Frequently asked questions
Our company brand linen products of flax origin in France, processed and produced in China.